Innovation in small and medium sized enterprises: The case of e-commerce adoption in the UK


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Table 1: E-commerce Activities

 

Activity

Previous Study

Variable Name in Current Study

Providing information on company

Hamill & Gregory (1997) Keeling et al (2000)

COINFO

Providing information on goods or services

Webb & Sayer (1998); Dutta & Evrard (1999); Poon & Swatman (1999) Keeling et al (2000) Jacobs and Dowsland (2000)

GOODSINFO

Taking orders

Webb & Sayer (1998); Dutta & Evrard (1999); Poon & Swatman (1999) Jacobs and Dowsland (2000)

ORDERS

Receiving payment

Webb & Sayer (1998); Dutta & Evrard (1999)

PAYMENT

Delivery (of digital goods or services)

Webb & Sayer (1998)

DELIVERY

After sales service or contact

Webb & Sayer (1998)

AFTERSALES

Identifying new inventory suppliers

Dutta & Evrard (1999) Jacobs and Dowsland (2000)

INVSUPPLIERS

Ordering and payment of inventory purchasing

Dutta & Evrard (1999) Jacobs and Dowsland (2000)

ORDERINVENT

Non inventory purchasing (such as travel, stationery)

Dutta & Evrard (1999) Jacobs and Dowsland (2000)

NONINVENT

Communication (email) with customers or suppliers

Hamill & Gregory (1997); Dutta & Evrard (1999); Poon & Swatman (1999) Keeling et al (2000)

CUSTCOMM

Internal communication between employees

Hamill & Gregory (1997); Dutta & Evrard (1999); Poon & Swatman (1999)

INTCOMM

Document & design exchange with customers or suppliers

Hamill & Gregory (1997); Dutta & Evrard (1999); Poon & Swatman (1999) Keeling et al (2000)

DOCEXCH

External information search eg competitors, regulations

Hamill & Gregory (1997); Dutta & Evrard (1999) Keeling et al (2000) Jacobs and Dowsland (2000)

INFOSEARCH

Communication with shareholders and investors

Webb & Sayer (1998)

SHARECOMM

Advertising

Hamill & Gregory (1997); Dutta & Evrard (1999); Poon & Swatman (1999) Jacobs and Dowsland (2000)

ADVERT

Recruitment

Webb & Sayer (1998)

RECRUIT

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