Innovation in small and medium sized enterprises: The case of e-commerce adoption in the UK
References
Australian Bureau of Statistics (2000) Business Use of Information Technology, Australia, available at www.abs.gov.au.
Bailey A and Johnson G (1996) Patterns of Strategy Development, Cranfield School of Management Working Paper Series SWP1/96, Cranfield UK.
Bell J (1995) The Internationalization of Small Computer Software Firms: A Further Challenge to Stage Theories, European Journal of Marketing 29(8): 60-75.
Braganza A (1993) EDI Developments around Europe, in Walden I and Braganza A (eds) EDI Audit Control, NCC Blackwell, Manchester.
The Cabinet Office (1999) e-commerce@its.best.uk, The Performance and Innovation Unit Report, London UK.
Caldeira MM (1999) Understanding the Successful Adoption and Use of IS/IT in SMEs, PhD Thesis, Cranfield School of Management.
Caldeira MM and Ward JM (2001) Understanding the Successful Adoption and Use of IS/IT in SMEs. An Explanation from Portuguese Manufacturing Industries. (forthcoming).
Cavusgil ST (1980) On the Internationalization Process of Firms, European Research 8(6): 273-281.
Chaston I (2000) Relationship Marketing and the Orientation Customers Require of Suppliers, The Service Industries Journal 20(3): 147-166.
Clayton K (2000) Microscope on Micro Businesses, Australian CPA 70(2): 46-47.
Daniel EM, Wilson HN, Ward JM and McDonald M (1999) Effective Strategies for E-Commerce. Project Proposal Document, Information Systems Research Centre, Cranfield School of Management, UK.
Daniel EM, Wilson HN and Sutherland F (2000) Factors Determining the Successful Development of IT Systems for Marketing, Proceedings of the 5th UKAIS Conference, Cardiff, pp.92-98.
Dosi G (1988) Sources, Procedures and Microeconomic Effects of Innovation, Journal of Economic Literature 16: 1120-1171.
Drazin R and Kazanjian RK (1990) Research Note and Communications. A Re-analysis of Miller and Friesen's Life Cycle Data, Strategic Management Journal 11: 319-325.
Drazin R and Kazanjian RK (1993) Applying the DEL Technique to the Analysis of Cross Classification Data: A Test of CEO Succession and Top Management Team Development, Academy of Management Journal 36(6): 1374-1399.
Dutta S and Evrard P (1999) Information Technology and Organisation within European Small Enterprises, European Management Journal 17(3): 239-251.
Dutta S (1999) Lessons from the Internet Leaders, Financial Times: Mastering Information Technology, Part 10: 7.
DTI (1999) Small and Medium Enterprise Statistics for the UK 1998, SME Statistics Unit, UK
Forrester Research (2002) US E-Commerce 1998 - 2003, available at www.nua.ie/surveys.
Frank MZ (1988) An Intertemporal Model of Industrial Exit, Quarterly Journal of Economics 103: 333-344.
Goode S and Stevens K (2000) An Analysis of the Business Characteristics of Adopters and Non-Adopters of WWW, Technology Information and Management 1(1): 129-154.
Gankema HGJ, Snuif HR and Zwart PPS (2000) The Internationalization Process of Small and Medium Sized Enterprises: An Evaluation of Stage Theory, Journal of Small Business Management 38(4): 15-27.
Hamill J and Gregory K (1997) Internet Marketing in the Internationalisation of UK SMEs, Journal of Marketing Management 13: 9-28.
IBM (1999) 'Ten Success Factors for E-business', www.ibm.com
Jacobs G and Dowsland W (2000) The Dot-com Economy in Wales: The Long Road Ahead, UK Academy of Information Systems Conference, Swansea, 65: 590-596.
Kalakota R and Whinston A (1997) Electronic Commerce; A Manager's Guide, Addison Wesley, USA.
Kealey D ( 1990) Cross-Cultural Effectiveness: A study of Canadian technical advisors overseas, Canadian International Development Agency (CIDA): Montreal.
Keeling K, Vassilopoulou K, McGoldrick and Macaulay L (2000) Market Realities and Innovation in Small to Medium Sized Enterprises: Facilitators and Barriers to the Use of E-Commerce, New Product Development & Innovation Management March/April: 57-70.
Leverick F, Littler D, Bruce M and Wilson D (1998) Using Information Technology Effectively: A Study of Marketing Installations, Journal of Marketing Management 14: 927-962.
Lynn G, Maltz A, Jurkat PP and Hammer M (1999) New Media in Marketing Redefine Competitive Advantage: A Comparison of Small and Large Firms, The Journal of Services Marketing 13(1): 9-18.
Mendenhall W, Reinmuth JE and Beaver R (1989) Statistics for Management and Economics, PWS-Kent Publishing, USA.
Nandhakumar J (1996) Design for Success?: Critical Success Factors in Executive Information Systems Development, European Journal of Information Systems 5(1): 123-152.
Oftel (2000) Internet Use among Small and Medium Enterprises (SMEs), Q2 August/September, available at www.oftel.gov.uk.
Poon S and Swatman PPMC (1999) An Exploratory Study of Small Business Internet Commerce Issues, Information and Management 35: 9-18.
Porter M (2001) Strategy and the Internet, Harvard Business Review March 2001: 63-78.
Prescott M and Conger S (1995) Information Technology Innovations: A classification by IT locus of impact research approach, The Database for Advances in Information Systems 26: 20-41.
Reid GC and Smith JA (2000) What Makes a New Business Start Up Successful? Small Business Economics 14: 165-182.
Reuber AR and Fischer E (1997) The Influence of the Management Team's International Experience on the Internationalization Behaviours of SMEs, Journal of International Business Studies 4: 807-825.
Smith JA (1999) The Behaviour and Performance of Young Micro Firms: Evidence from Businesses in Scotland, Small Business Economics 13: 185-200.
SPSS (1999) SPSS Base 9.0. Applications Guide, SPSS Inc, USA.
Storey DJ (1994) Understanding the Small Business Sector, Routledge, London.
Van Slyke C (1996) The Diffusion of Technology Cluster Innovation: The Case of the Internet, http://hsb.baylor.edu/ramsower/als.ac.97/papers/vslyke.htm.
Webb B and Sayer R (1998) Benchmarking Small Companies on the Internet, Long Range Plannin, 31(6): 815-827.
White MD, Abels EG and Gordon-Murnane L (1998) What Constitutes Adoption of the Web: A Methodological Problem in Assessing Adoption of the World Wide Web for Electronic Commerce, Journal of the American Society for Information Science 35: pp.217-226.
Wierenga B and Oude Ophuis PPAM (1997) Marketing Decision Support Systems: Adoption, Use and Satisfaction, International Journal of Research in Marketing 14: pp.275-290.
Table 1: E-commerce Activities
|
Activity |
Previous Study |
Variable Name in Current Study |
|---|---|---|
|
Providing information on company |
Hamill & Gregory (1997) Keeling et al (2000) |
COINFO |
|
Providing information on goods or services |
Webb & Sayer (1998); Dutta & Evrard (1999); Poon & Swatman (1999) Keeling et al (2000) Jacobs and Dowsland (2000) |
GOODSINFO |
|
Taking orders |
Webb & Sayer (1998); Dutta & Evrard (1999); Poon & Swatman (1999) Jacobs and Dowsland (2000) |
ORDERS |
|
Receiving payment |
Webb & Sayer (1998); Dutta & Evrard (1999) |
PAYMENT |
|
Delivery (of digital goods or services) |
Webb & Sayer (1998) |
DELIVERY |
|
After sales service or contact |
Webb & Sayer (1998) |
AFTERSALES |
|
Identifying new inventory suppliers |
Dutta & Evrard (1999) Jacobs and Dowsland (2000) |
INVSUPPLIERS |
|
Ordering and payment of inventory purchasing |
Dutta & Evrard (1999) Jacobs and Dowsland (2000) |
ORDERINVENT |
|
Non inventory purchasing (such as travel, stationery) |
Dutta & Evrard (1999) Jacobs and Dowsland (2000) |
NONINVENT |
|
Communication (email) with customers or suppliers |
Hamill & Gregory (1997); Dutta & Evrard (1999); Poon & Swatman (1999) Keeling et al (2000) |
CUSTCOMM |
|
Internal communication between employees |
Hamill & Gregory (1997); Dutta & Evrard (1999); Poon & Swatman (1999) |
INTCOMM |
|
Document & design exchange with customers or suppliers |
Hamill & Gregory (1997); Dutta & Evrard (1999); Poon & Swatman (1999) Keeling et al (2000) |
DOCEXCH |
|
External information search eg competitors, regulations |
Hamill & Gregory (1997); Dutta & Evrard (1999) Keeling et al (2000) Jacobs and Dowsland (2000) |
INFOSEARCH |
|
Communication with shareholders and investors |
Webb & Sayer (1998) |
SHARECOMM |
|
Advertising |
Hamill & Gregory (1997); Dutta & Evrard (1999); Poon & Swatman (1999) Jacobs and Dowsland (2000) |
ADVERT |
|
Recruitment |
Webb & Sayer (1998) |
RECRUIT |

eContent Home




